Privacy policy

This Privacy Policy describes how Everd. (the "Site", "we", "us", or "our"), legally operated by CHARCOAL HAUS MOBILE PTY LTD, collects, uses, protects, and discloses your Personal Information when you visit, use our services, or make a purchase from www.everd.shop (the "Site") or communicate with us regarding our products. By utilizing our Site, you consent to the data collection and usage practices outlined comprehensively in this policy.

1. Commitment to Privacy Transparency

We recognize that your personal privacy is of paramount importance. To earn and maintain your trust, Everd. complies strictly with international data protection paradigms, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and the Australian Privacy Principles (APPs). We explicitly guarantee that we do not sell, rent, or trade your personal data to malicious third-party brokers or external marketing networks for commercial gain.

2. Personal Information We Collect

When you interact with our Site, we gather specific categories of information to ensure optimal operational fulfillment and site functionality. This data falls into two fundamental categories: information you provide voluntarily and information captured automatically.

Information You Provide Voluntarily:

  • Identity & Contact Details: This includes your first and last name, physical shipping addresses, secure billing addresses, contact telephone numbers, and email addresses.
  • Order Fulfilling Information: Details regarding the specific minimalist insulated bottles, ceramic mugs, or ergonomic seat cushions you purchase, along with historical records of your transactions with us.
  • Customer Support Correspondence: Any textual data, files, or images you share when communicating with our dedicated help desk at support@everd.shop.

Information Captured Automatically (Device & Tracking Data):

  • Technical Log Data: When you access our Site, our host system automatically captures your Internet Protocol (IP) address, operating system, localized time zone parameters, and precise web browser configurations.
  • Navigational Metrics: We log data concerning your interactions with the Site, including targeted product page views, duration of visits, specific search keywords used, and immediate referral websites that directed you to Everd.
  • Cookies and Pixel Tags: We utilize small digital data files called cookies to elevate user experiences, recall shopping cart states, and eliminate redundant logins. You may choose to disable cookies via your browser utilities, though this may restrict certain dynamic features on our Site.

3. Strict Separation of Sensitive Financial Data

To shield our customers from standard digital vulnerabilities, Everd. does not directly process, store, or view your full credit card numbers, CVV codes, or private bank authentication data. All monetary transactions on our platform are processed securely in United States Dollars (USD) through trusted, Level-1 PCI-DSS compliant third-party payment gateways (such as Shopify Payments, Stripe, or PayPal). These transactional channels encrypt your payment records via advanced Secure Sockets Layer (SSL) algorithms.

4. How We Use Your Personal Information

We process your personal information based on lawful business grounds, prioritizing order execution, safety, and brand alignment. Specifically, your data is utilized to:

  • Fulfill Orders: To process checkouts, arrange safe domestic shipping across the United States, dispatch invoice statements, and distribute automated tracking codes.
  • Fraud Mitigation: To screen incoming digital orders for potential credit card fraud, malicious identity theft, or synthetic bot transactions, ensuring the physical security of our store environment.
  • Customer Communication: To supply rapid tracking updates, respond to item queries sent to our support desk, or provide urgent updates regarding delivery parameters.
  • Platform Optimization: To analyze aggregate user behavior, allowing us to enhance site layouts, adjust product positioning, and evaluate the efficacy of our operational features.

5. Sharing Personal Information with Verified Service Providers

We only share selective pieces of your Personal Information with reliable service providers who assist us in executing our direct contractual obligations to you. For instance:

  • We use Shopify to power our core digital storefront. You can read more about how Shopify handles your Personal Information within their corporate privacy documentation.
  • We share your shipping credentials with international and domestic postal carriers (e.g., USPS, FedEx, DHL Enterprise) solely to guarantee the accurate transport of your purchased goods.
  • We may share data to comply with valid legal mandates, respond to court subpoenas, or defend our legal rights against litigation.

6. Your Privacy Rights Under CCPA/CPRA and GDPR

Depending on your geographical residency (such as the State of California or the European Union), you hold specific structural rights regarding your digital information under modern privacy frameworks. These rights include:

  • The Right to Know & Access: You have the right to request a structured summary detailing the exact classifications of personal data we have compiled about you over the past 12 months.
  • The Right to Correction: You may demand that we amend or update any outdated, incomplete, or fundamentally inaccurate data files connected to your identity.
  • The Right to Deletion ("Right to be Forgotten"): You have the formal right to request that we permanently purge your personal profile data from our databases, subject to specific legal exceptions (such as open tax audits or active logistical obligations).
  • The Right to Non-Discrimination: We will never deny services, adjust prices, or offer inferior product qualities should you choose to exercise your legal privacy rights.

To exercise any of these privacy privileges, please submit a formal request via email to our compliance representative at support@everd.shop. We will verify your identity using standard verification parameters and fulfill compliant requests within 30 days free of charge.

7. Children’s Online Privacy Protection (COPPA Compliance)

Our Site and our lifestyle consumer goods are tailored exclusively for adult individuals. Everd. does not knowingly target, solicit, or harvest personal data from children under the age of 13 (or under 16 within specific regional jurisdictions). If a parent or legal guardian discovers that a child has supplied us with personal identifiers without authorization, please contact us immediately at support@everd.shop, and we will delete the data from our storage servers immediately.

8. Data Retention Thresholds

When you place a successful order through the Site, we maintain your transaction data for our official corporate accounting and tax records unless you explicitly ask us to erase this information. This data is safely stored within fortified, encrypted cloud databases managed under elite global security standards.

9. Updates and Amendments to This Policy

We reserve the right to revise or modify this Privacy Policy periodically to reflect shifts in our operational workflows, structural technology updates, or amendments to international legal statutes. We advise users to review this page frequently to stay informed of our latest privacy safeguards.

10. Corporate Accountability and Contact Information

For more details about our privacy practices, or if you wish to file a formal inquiry regarding how your data is handled, please reach out to our team using the verified corporate details below:

  • Legal Business Identity: CHARCOAL HAUS MOBILE PTY LTD
  • Corporate Registration Number (ACN): 698 129 832
  • Business Headquarters: 132 Mitchell St, Glebe, NSW 2037, Australia
  • Official Store Contact Phone: +61 489 998 667
  • Official Contact Email: support@everd.shop